If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. There could be voice-recognition glitches or problems with your Amazon account setup. Maybe Alexa just can't hear you. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Alexa can only detect Alexa-enabled smart devices. She's written tips and tutorials for Microsoft Office applications and other sites. Reviewed in the United States on September 19, 2018. If you already own an Alexa device from Amazon you can enable it to make use of the Alexios update by saying "Alexa, open The Spartan." If your Wi-Fi is down, reset it and see if that gets Alexa responding again.

Here's what you should do: Check the Wi-Fi connection.

I love the story telling and the jokes. Press the microphone button on top of the device to turn it on again.

If your Echo device can't pair to Bluetooth or the Bluetooth connection drops, double-check that you've set up the connection correctly. Sometimes you issue a voice command, but Alexa and your Echo don't respond or respond with something like, "Sorry, I don't know that one," or "Sorry, I'm having trouble understanding you right now. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. Alexa can't make calls if the Echo isn't properly connected to the internet. Restart the Alexa app via its Settings menu and then relaunch the app. Find the skill's exact name, and then try again. This way, whenever you request music, only the designated Echo responds. Make sure you're calling the skill by the right name. Devices & Content I just wish this was an official alternative to Alexa, that is completely fully capable of doing everything Alexa does with the addition of an Spartan assistant. Tricia Goss has been a writer and editor for 10+ years. Change the wake word. Make sure the Alexa-enabled device is in Wi-Fi range. If Alexa and your Echo aren't responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. Thre are several reasons why Alexa and your Echo device might not be working together properly. Reviewed in the United States on September 20, 2018. If you say it on October 2, it will be able to help you with the game... though you'll have three more days to wait until the game's release. See if restarting your Echo solves the problem of Alexa not responding. Restarting your Alexa-enabled device is always worth a try. If Alexa can't connect to Wi-Fi, it may be because your internet is down. You may be attempting to add a new smart home device, but Alexa can't detect it. Amazon should wise up and make this a standard option to choose for everyone! Alexa can make calls only when you've set up your contacts correctly.

Restart your modem and router.

While we're unable to respond directly to your feedback, For example, if you're in the kitchen and request music, the kitchen Echo responds. The content of this skill is only appropriate for mature users. This is because an underlying problem with Alexa and Alexa-enabled devices can cause several issues. Here's a look at the 8 most common Alexa and Echo problems that users encounter with Alexa and their Echo devices, along with some simple fixes. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average.

When you review your Alexa history, you may find that she thought you said, "Play mushroom" instead of "Play music.". If Alexa isn't responding properly, there are some easy fixes to try. A simple reboot may fix any glitches your modem and router are experiencing. Restart the Alexa app via its Settings menu and then relaunch the app. View purchased books & apps, Your Subscriptions This simple troubleshooting step sometimes jogs the skill back to action.

The maturity rating associated with this skill pertains only to the content of the skill at the time of the submission. These troubleshooting steps apply to the Alexa App and Alexa-enabled devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. I also cannot wait to try out the game information once Odyssey launches. She may have heard, "Call the chin" instead of "Call Gretchen.". Another low-tech tip is to move the Echo closer to where you're speaking. Amazon Echo devices can take the place of a home phone. Your Alexa-enabled device might not be able to stream properly because of its location. Check what Alexa heard. If you choose this option, you'll need to register the device to your Amazon account and enter device settings into the Alexa app again. Check the Echo device's software version and update it if necessary. Check your Echo's internet connection.

Make sure the skill is enabled. See if Alexa can recognize your smart home device. Multi-room audio lets you control music playback on Echo speakers.

If you want to set one of your Echoes as your default speaker, designate this in Alexa's settings. This may help minimize Wi-Fi disruptions on the 2.4 GHz band. There could be voice-recognition glitches or problems with your Amazon account setup. If it isn't, take steps to restore your internet connection. If you reset the device, you'll need to register it to your Amazon account and enter device settings again to use it. Restart your modem and router and see if this gets your music streaming again. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Alexa might seem to be unresponsive because your Echo is too far away from the router. If restarting and relaunching the app didn't work, you may need to update the app.

See if Alexa can respond to your commands. Update the Alexa app on your iPhone or Android. Can we make this the official voice of the Alexa? There may be a simple culprit, such as a power or internet outage. Restart the Echo.

Reviewed in the United States on September 23, 2018. Make sure your smartphone and Echo are on the same Wi-Fi network. If your smartphone and Alexa app are on different Wi-Fi networks, your Alexa won't' be able to detect an Echo or other Alexa-enabled device. Reviewed in the United States on February 12, 2020. Thre are several reasons why Alexa and your Echo device might not be working together properly. “Alexa, ask The Spartan What’s the weather like?” Alexa, ask The Spartan to set an alarm.”, “Alexa, ask The Spartan to tell me a joke.”). All you have to do is say, "Alexa, open The Spartan," and the skill will open. It is now a valuable resource for people who want to make the most of their mobile devices, from customizing the look and feel to adding new functionality. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. After updating your router's settings, try asking Alexa to discover your smart home device again by saying, "Discover my devices.". Because it is only a skill, there are problems such as speaking without warning or even when nothing is said. Control Your Amazon Echo Remotely With Your Phone, How to Get an Amazon Echo Show Up and Running, How to Use Alexa's Drop-In for Intercom and Announcement Features, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', Make sure your Echo has power and internet access, Make sure the Echo's microphone is turned on, Make sure your smartphone and Echo are on the same Wi-Fi network, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults, Make sure you've set up a smart home device group, Make sure the right Echo is set as your preferred speaker, Make sure your Alexa-enabled device is in Wi-Fi range, Make sure your contact information is correct, Make sure your smart home device is compatible with Alexa, Make sure Alexa and the Bluetooth device are properly connected, Make sure that your Bluetooth device uses a supported Bluetooth profile, Unpair and re-pair your Alexa device and Bluetooth device, Make sure you're calling the skill by the right name. Make sure your Echo is in Wi-Fi range. I would like to find easter eggs, so I hope that they have hidden some clues and hints for the game in the skill. Unpair and re-pair your Alexa device and Bluetooth device. Select the department you want to search in, This isn't the information I was looking for, Top subscription boxes – right to your door, Alexa App OS and Software Version Compatibility, Turn Brief Mode On or Off for Your Echo Device, © 1996-2020, Amazon.com, Inc. or its affiliates.

Please try a little later." When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. Restart the Alexa app on your phone. The good news is that you can do it right now, and you don't have to wait. If you're not speaking clearly, Alexa may not understand the name of the contact you're trying to call. The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. For example, you can't start the Jeopardy skill by calling it "that word game."

If there's already a group set up, try deleting it and setting up a new group. There's a problem loading this menu right now.

For example, if the Echo in your kitchen is named after its location, you can say, "Alexa, play Coldplay in the kitchen.".

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